Seller & Buyer Policy

Guidelines for listing, buying and using Exsetra responsibly.

Seller Policy

  1. Seller Responsibility

    All sellers on Exsetra are required to list items honestly and in good faith. By listing an item, you confirm that:

    • You are the rightful owner of the item.
    • The item is accurately described, including its condition and any relevant details.
    • The item complies with UK laws regarding the sale and postage of second-hand goods.

  2. Hygiene & Safety

    To protect our community, all items listed on Exsetra must be clean, safe, and suitable for handling and shipment.

    • Items must be washed or sanitised before posting.
    • The sale of items containing bodily fluids, stains, or hazardous materials is strictly prohibited.
    • Listings may reference that an item was “worn” or “featured” in content, but must not include explicit or obscene descriptions.

    Exsetra reserves the right to remove any listing that violates hygiene, safety, or content standards.

  3. Authenticity & Condition

    Sellers must accurately represent their items.

    • Misleading descriptions or counterfeit items are not allowed.
    • Buyers must be informed if an item has any flaws or signs of wear.

  4. Payments & Fees

    You keep the full price you listed the item at, plus the postage the buyer paid. Exsetra holds your share after the sale and releases it when the buyer confirms the item arrived. If nobody confirms, it releases 7 days after you mark the order posted. You then request the money from your dashboard and Exsetra sends it to your bank account.

    • A 10% Exsetra fee is added to the buyer’s total at checkout. It does not come out of your money.

  5. Shipping & Privacy

    You are responsible for packaging and posting items discreetly and safely. You have 14 days from payment to post. Every order must go with a tracked service. You enter the carrier plus the tracking number to mark it sent. We email the number to the buyer.

    • Exsetra recommends neutral packaging to ensure both buyer and seller privacy.

  6. Prohibited Items

    The following are not permitted on Exsetra:

    • Items containing bodily fluids or other biological matter.
    • Explicit sexual materials or fetish content.
    • Illegal or restricted goods under UK law.

  7. Compliance & Enforcement

    Exsetra reserves the right to review, suspend, or remove any listing or account that breaches these policies. Repeated or serious violations may result in permanent account removal or legal referral.

Buyer Policy

  1. Authenticity & Trust

    Exsetra connects fans directly with the creators and sellers who list here. Verified creators carry a blue tick on their store.

    We work to ensure that every listing is genuine and accurately described, but buyers are encouraged to review item details carefully before purchasing.

    If an item arrives significantly different from its description, you can report it to our support team for investigation.

  2. Payment Protection

    • All purchases made through Exsetra are processed securely.
    • Exsetra holds the seller’s share of your payment until the order is done. There is no third party escrow service. It releases to the seller when you press the confirm link in your email, or 7 days after they mark the order posted if you do not. A 10% platform fee is added at checkout, and sellers pay nothing.
    • Buyers should never send payment outside the platform – this ensures both safety and eligibility for support.

  3. Discretion & Privacy

    • We strongly advise sellers to ship all orders in discreet, unbranded packaging.
    • Personal information shared during checkout is kept confidential and never shared with sellers beyond what is necessary for delivery.
    • Exsetra complies with UK GDPR and data protection laws.

  4. Hygiene & Safety

    Items sold on Exsetra must be clean and safe to handle.

    If a product appears unhygienic or unsafe upon delivery, please contact our team immediately.

    For hygiene reasons, returns may not be accepted for certain intimate items unless they arrive damaged or misrepresented.

  5. Returns & Refunds

    Because Exsetra items are often one of a kind, returns are handled on a case-by-case basis. Refunds may be offered if:

    • The item never arrives.
    • The item is significantly different from the listing.
    • The seller fails to follow platform rules.

    All refund requests must be submitted within 3 days of delivery.

  6. Prohibited Use

    Buyers agree to use Exsetra respectfully and legally. The following are not permitted:

    • Requesting or purchasing items that breach hygiene or safety laws.
    • Attempting to contact sellers off-platform for explicit or prohibited content.
    • Harassment, blackmail, or misuse of personal information.

    Violations may result in permanent account suspension and legal action if necessary.

  7. Our Commitment

    Exsetra aims to create a safe, trusted, and respectful community where real connections happen through real items. We take all reports seriously and act quickly to protect both buyers and sellers.

Questions? Contact our support team.